The Ixperience Graduate Program - Customer Service

About Us

Ixom leads the market in water treatment and chemical distribution in Australia and New Zealand, supplying chemicals across a diverse range of markets including agriculture, construction, food and beverage, pharmaceutical and water treatment industries… but this is just the beginning.

 Our passion for growth means that we seek out opportunities everywhere, applying creativity and curiosity to all aspects of our business. Ixom is bold, decisive and results-focused for ourselves and for our customers.  Our competitive advantage is built on reputation, safety, infrastructure and global networks.

The Ixperience Graduate Program

Ixom is all about our people – we know our people are our most important resource and give us our competitive edge – this starts from day one.  We are committed to ensuring our graduates have the best possible start towards a successful, rewarding career and feel supported throughout their time with us.

We have an exciting opportunity to join Ixom as a graduate of our Customer Service Team based in Auckland. 

This unique Graduate position will see you working closely with our Customer Service Team to provide outstanding customer service to all customers while solving our customers' challenges. You will undertake structured rotations; you will start as a Customer Service Representative for 18 - 24 months, followed by gaining experience in the Warehouse / Distribution and Supply Teams. Some of your key areas of responsibility for your first rotation will include the below and more:

• Ensuring customer purchase orders are processed accurately and efficiently for scheduling and delivery
• Working with Supply Coordinators and Logistics coordinators to ensure orders are met in line with company standards
• Working effectively and efficiently with Third-Party Logistics providers to ensure Ixom customer satisfaction
• Providing prompt and accurate support to the Business, Account Managers and Product Managers
• Maintaining customer contacts in Ixom CRM

At the end of the three years, you will have gained a solid grounding in Customer Service and Supply Chain to prepare you for a permanent role within the function. 

The benefits of our graduate program include:

• Gaining a permanent position on completion of your three-year graduate program
• The chance to rotate through various roles in the broader Customer Service team – starting with 18 - 24 months as a Customer Service Representative.
• An assigned mentor for support and career development 

Ixom is looking for people who have:

• A minimum three-year degree in Supply Chain/ Logistics, International Business or Business / Commerce. 
• A strong ability to build relationships with customers and stakeholders at all levels of the Organisation 
• Ability to relocate within New Zealand if required. The initial location will be Auckland. 
• A well-rounded background with some work experience and/or an interest in extracurricular activities
• Flexibility and ability to deal with complexity
• A positive, inquisitive nature with the drive to excel and exceed expectations
• Resilience, maturity and accountability
• An open and inclusive attitude and a hunger for knowledge and experience
• Full rights to work in New Zealand 

To apply

Please click the link below.