Customer Data Analyst

About MECCA Brands

Mecca Brands is engaged in the retail sale of cosmetics, skincare and related products both in-store and online. MECCA brings you the best in global beauty across three unique beauty concepts: Mecca Cosmetica, MECCA MAXIMA and MECCA.

Your role

As the Customer Data Analyst, you will understand the power of data to generate quality customer insights, manage information, identify trends, and make decisions. Reporting to the Customer Analytics Manager, you will support and enable Personalisation and Loyalty initiatives through the provision of data and analytics. This may take the form of extracts, dashboards, forecasts, and data mining, as well as providing administrative support, such as training and documentation. 

Some of your key responsibilities include, but are not limited to:

• Manipulate and extract raw data in a consumable format for business users
• Provide data extracts to enable teams in making strategic decisions based on accurate, timely, insightful data
• Interpret briefs, perform the required analysis, and produce reports
• Explore, research, and suggest improvements to existing reporting and BI solutions
• Ensure data security and privacy regulations are adhered to

Training & development

MECCA brands pride themselves on providing their team members with a learning journey that starts on their very first day; from world-class brand and experience training in person and online, to game-changing skills training to help elevate their MECCA experience, and accelerate their careers. They empower their teams with the support and tools necessary for personal and professional growth, encourage time for reflection and facilitate ongoing two-way feedback sessions to ensure continuous improvement. Read more.

Salary & benefits

Customer Data Analyst roles may earn an average of A$63,000 to A$81,000. (Source: Glassdoor)

MECCA believes in its people and what they are capable of, which is why its team members are rewarded right from the very beginning. MECCA team members enjoy some amazing benefits, including:

1. 40% discount on all products sold in their stores
2. A quarterly product allowance earned by spending time in their stores, in their distribution centre, and at special events
3. Access to mindfulness classes and group fitness sessions with their balance partners so you can eat more chocolate
4. Regular social events, food trucks, ice-cream stalls, and coffee carts (#melbourne)
5. Read more. 

Career progression

MECCA encourages their employees to be the best that they can be; this is done by giving them the right tools and supporting them to excel personally and professionally. All employees are given in-class training, devoted development and feedback to ensure that they can excel in what they choose. There are many different paths to move up the ranks and there are always chances to improve their skills and position within the business. Read more.

Work life balance

MECCA believes in its people and their capabilities, which is why its team members are rewarded right from the beginning. Their team members enjoy some amazing benefits, including access to flexibility, personal well-being, and balance initiatives. Read more. 

Culture & vibe

At MECCA Brands, they're committed to inclusion, diversity, and equality, and they want to help create a future that includes everyone. Read more. 

So, how will they do this?

• As part of their inclusion and diversity plan, they will continue to make improvements across five key areas – their team, their products, their content, their education, and their community.
• They are working with independent inclusion and diversity experts so they can understand the best ways they can create meaningful change at MECCA. These experts include Dr. Emma Fulu, Founder of the Equality Institute, and Rona Glynn-McDonald, a proud Kaytetye woman and Founder of Common Ground.

To know more about MECCA Brands, watch this video:

About you

Here's what MECCA is looking for in this role:

MECCA is looking for someone who is passionate about data and well-versed in using it to transform customer interactions in marketing, sales, and digital experience and familiar with marketing technology transformation, automation, and process change within an organization. Your outstanding attention to detail and data-driven, the analytical mindset will be key to success in this role.

Self-motivated and proactive, you will have the ability to work independently when required but also, be excited to collaborate as part of a team.

You will also be able to demonstrate:

• Experience in data analysis and reporting
• Experience in developing dashboards and data visualizations
• Strong SQL skills for querying and manipulating datasets
• Experience with accurately interpreting briefs
• Exposure to web analytics, CRM platforms, and other marketing systems would be beneficial 

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to MECCA Brands.